Refund & Money-Back Policy

Last updated: 19 October 2026

Our promise is simple: if we promise a removal by a date and it isn’t removed, you get your money back. This page explains exactly how that works, service by service.

What each service promises

Service	What we promise	Refund
AWDTSG post removal	Most removals are done within 14 days.	Not removed within 30 days? Full refund.
Tea app post removal	Most removals are done within 14 days.	Not removed within 30 days? Full refund.
Google review removal	Removed within 7 business days or your money back.	Full refund for any review not removed in 7 business days.
Content removal (per URL), cease & desist, copyright registration	The timeline and refund terms are written in your quote.	As stated in your quote.
Search suppression and reputation programs	No removal or ranking promise. Results may vary. MGMT Reputation cannot guarantee specific search engine outcomes.	No refunds for months already started.
AWDTSG and Tea searches, evidence reports, audits	We search and report what we find.	Not refundable once the search has started.
Monitoring plans	Ongoing monitoring, billed monthly in advance.	No refunds for months already started. Cancel with 30 days’ written notice.
Reputation consultation ($99.99)	A paid strategy call.	Not refundable. Credited in full on any job of $1,000 or more booked within 30 days. Can be rescheduled once with 24 hours’ notice.

When the clock starts

Your removal timeline starts on the day we have all three of these:

Your payment in full.
The link or details of the content to be removed, plus anything we ask for to identify you (for example, the photos used in the post).
Your signed authorisation for us to act on your behalf.

If something is missing, we tell you straight away, and the clock starts once it arrives.

What “removed” means

A post or review counts as removed when the specific item you hired us for is no longer publicly visible at its link or in the group or profile where it appeared. If someone later posts something new, or reposts it, that is a new item and a new job, not a failure of the first one. We will always tell you if we see a repost while we are working.

When the money-back promise does not apply

You contact the poster, the group admins or the platform about the same content while we are working on it, or you comment on or repost it. This is the most common reason content spreads, and it can undo our work.
The information you gave us was false or incomplete in a way that stopped the removal.
You file a chargeback or payment dispute instead of asking us for the refund.

How refunds are paid

Ask for a refund by emailing info@mgmtreputation.com. You don’t need to fill in a form.
We refund the full amount you paid for that service, to the same payment method you used (card, bunq, ACH or Zelle), within 10 business days.
If you paid by Zelle at the lower Zelle price, we refund the amount you actually paid.
Please contact us before disputing a charge with your bank. We will always answer, and a refund from us is faster than a dispute.

Monthly plans

Monthly plans are billed in advance. To cancel, email info@mgmtreputation.com. Your plan ends 30 days after we receive your email, and you are billed for that final period. We don’t refund part months.

Questions

Email info@mgmtreputation.com or call our Chicago office on (312) 270-0538. See also our Terms of Service.

MGMT Reputation is a trading name of MGMT Core Consulting Services LLC.

Refund & Money-Back Policy