Last updated: 2 November 2026
One promise on every removal: removed within the stated time or your money back. This page sets out what that means for each service, when your clock starts, and how to get your money back.
The short version
- Every removal has a deadline. If we miss it, you get a full refund for that item.
- Asking is one email to info@mgmtreputation.com. Card payments are refunded to the same card. All other payments (bunq, Zelle, ACH, wire, Venmo or PayPal) are refunded by ACH or wire. Refunds go out within 10 business days.
- Searches are refunded if your report is late. Audits and monthly work aren’t refundable once started.
What we promise, service by service
| Service | Our timeline | If we miss it |
|---|
| AWDTSG post removal | Most removals done within 14 days. | Not removed within 30 days? Full refund for each post not removed. |
| Tea app post removal | Most removals done within 14 days. | Not removed within 30 days? Full refund for each post not removed. |
| Google review removal and fake review removal | Removed within 14 days. | Full refund for each review not removed within 14 days. |
| Glassdoor and employer review removal, Airbnb and travel review removal | Removed within 30 days. | Full refund for each review not removed within 30 days. |
| Photo copyright registration | Filed with the U.S. Copyright Office within 3 business days of receiving your photos. | Not filed within 3 business days? Your money back. The certificate date is set by the Copyright Office and isn’t part of the promise. |
| Other review and content removal, cease & desist | The timeline written in your quote. | The refund terms written in your quote. |
| AWDTSG search & evidence report | Your private report within 72 hours of receiving your details. | Report not delivered within 72 hours? Full refund for the search. Otherwise not refundable once the search has started. |
| Tea app search | Your private report within 24 hours of receiving your details. | Report not delivered within 24 hours? Full refund for the search. Otherwise not refundable once the search has started. |
| Audits | Delivered in the time published for each audit. | Not refundable once started. Credited as published. |
| Search suppression and reputation programs | 3–6 months for a measurable change on page one. | No removal or ranking promise. Results may vary. MGMT Reputation cannot guarantee specific search engine outcomes. No refunds for months already started. |
| Monitoring plans | Billed monthly in advance. | No refunds for months already started. Cancel with 30 days’ written notice. |
| Free, confidential consultation | 30 minutes. | Free, so there’s nothing to refund. |
| Strategic Reputation Review ($99.99) | A paid strategy session. | Not refundable. Credited in full on any job of $1,000 or more. Can be rescheduled once with 24 hours’ notice. |
When your clock starts
Your clock starts on the day we have all three:
- Your payment in full.
- The link or details of the content, plus anything we ask for to identify you (for example, the photos used in the post).
- Your authorisation for us to act for you: the consent box on your order form, or your signed agreement.
If anything is missing, we tell you straight away, and the clock starts once it arrives.
What “removed” means
A post or review is removed when the item you hired us for can no longer be seen at its link, or in the group, app or profile where it appeared. If someone posts it again, or posts something new, that’s a new item, not a failure of the first. We tell you if we see a repost while we’re working.
More than one item
Each post or review has its own promise. If you hire us for four and three come down in time, you get a full refund for the fourth.
When the money-back promise doesn’t apply
- You, or someone for you, contact the poster, the group admins or the platform about the same content while we’re working on it, or comment on or repost it. This is the most common reason content spreads, and it can undo our work.
- The information you gave us was false or incomplete in a way that stopped the removal.
- You file a chargeback or payment dispute instead of asking us for the refund.
How to get your money back
- Once your deadline has passed, email info@mgmtreputation.com with your name and order number. No form needed.
- We check the item and confirm your refund by email.
- Card payments are refunded to the same card. We can’t send refunds by bunq, Zelle, Venmo or PayPal: every payment not made by card is refunded by ACH bank transfer or wire, so we’ll ask for the name on the account, the bank’s name, the routing number and the account number. Refunds are issued within 10 business days of your email, or of receiving your bank details if that is later. If you paid by Zelle, we refund the amount you actually paid.
Please talk to us before your bank. We always answer, and a refund from us is faster than a dispute.
Monthly plans
Monthly plans are billed in advance. To cancel, email info@mgmtreputation.com. Your plan ends 30 days after we receive your email, and you are billed for that final period. We don’t refund part months.
Common questions
Does MGMT Reputation give refunds?
Yes. Every removal has a written deadline. If the item isn’t removed by then, you get a full refund for it.
How long does a refund take?
Within 10 business days of your email. Card payments go back to the same card. All other payments (bunq, Zelle, ACH, wire, Venmo or PayPal) are refunded by ACH or wire.
Is the consultation free?
Yes. The consultation is free and confidential, so there’s nothing to refund.
Are searches refundable?
Only if your report is late. You’re paying for the search and the report, so once the search has started it’s refunded only if we miss the 72-hour (AWDTSG) or 24-hour (Tea app) report time.
Questions
Email info@mgmtreputation.com or call our Chicago office on (312) 270-0538. See also our Terms of Service.
MGMT Reputation is a trading name of MGMT Core Consulting Services LLC.
